MAINTENANCE PROCEDURES

The following are some basic guidelines as to what constitutes a maintenance emergency. Emergency is defined as: Anything relating to the property under lease that is threatening to life, health, or the integrity of the property. If you are experiencing any of these problems we can take the request over the phone. After hours and on weekends please call 863-885-4379 and your call will be forwarded to the available representative for emergency dispatch. If you reach a recording please leave a messag and your call will be returned promptly. Those situations which are not an emergency can be taken care of during normal business hours.  If you have a maintenance request, you may e-mail it to maribel@fncapitalrealty.com or fax to 609-651-8577.  

Fire: Call the Fire Depoartment immediately.

A/C Repair: If outside temperature is exceeding 90 degrees.

Heater Repair: If the outside temperature is falling below 40 degrees.

Clogged Toilet or Drain: Per your lease this is your responsibility to call a plumber.

Broken Doorknob, Lock, or Window: Only if it prevents Residents from properly securing unit. If temporary measures can be taken until business hours, residents should wait until regular business hours before contacting management.

No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00AM and 5:00PM, Monday thru Friday. If there is no hot water at any other time please use temporary measures.

No Electricity: Only if there is no electricity and 1) The resident has called the electric company and found they were not at fault. 2) After resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell, remove all plugs and turn off switch if necessary call the fire department.

These are basic calls that constitute an emergency. If you have a situation other than these, which seems hazardous, damaging, or detrimental, please call our office to immediately report it. If after hours, please call 863-885-4379 for the available representative.

These are not emergencies: Refrigerator out, locking yourself out of the house, oven not working, pest control. Owner is not responsible for loss of food or for the alternative lodging due to appliance failure.